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The staff was very courteous and very professional. The service I received Ohio E-Check was performed quickly and efficiently The service I received Ohio E-Check was performed quickly and efficiently. Becky K. All the guys were curtious , did every thing in a timely manor. Explained what and why they were doing. Felicia W. I feel as if the employees are very kind and actually enjoy being at work. That makes me feel comfortable. BOB K. The guys and girls that worked on my car were funny but professional at the same time.

They talked to me, asked me about my do They talked to me, asked me about my dog, etc. For example, they checked my filter, it was fine, and they told me it was fine. Longer wait time. The had e checks going on. Norm H. I had to wait outside for a bay to open. The oil change took about 15 minutes and when I pulled away my check tire light was on.

I asked the technician as I pulled out and he said they checked all the tires for 32 psi and they all were right. The light has not gone off and I need to check the tire pressure myself now. Chuck S. Team effort! Which it was on this visit. John L. Professional and knowledgeable. Steve J.

Quick and easy and very informed folks working there! I got my E-check done there and this is the first time I did not have to drive further away to get this done. Valvoline is so a Valvoline is so accommodating with the hours it is open till and now to provide this services was just great.

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The staff worked together as a team. They all communicated to make sure my visit was quick and accurate. Each one seemed to ha Everything went smoothly and I felt like it was a fair price for the services I received. The guys and lady were very friendly. They were also knowledgeable about my minivan and helped me reset my oil gauge.

They e They explained what filters were dirty and what their purpose was. They kept me updated on my final price as I opted to add things on. The staff has always been friendly and courteous. They do not treat me like I am stupid because I am a woman. I was helped quickly and everyone was kind and ready to laugh. Jeff R. I have been to this store sever times and the staff is always great. The take care of things quickly and they are never pushy on The take care of things quickly and they are never pushy on the extra services.


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I have never had a bad experience at this store it's always positive. Great work to the entire crew. Addition of the echeck service is great. Will get me there more often. Plus a really good coupon. Quick, friendly staff. Jon L. Courteous and prompt easy to understand service. Everyone was very friendly and seemed knowledgeable as to what they were doing.

I was in and out in no time. It was quick it was easy I didn't have to do it because I have nowhere to do it I live in an apartment building they would not l It was quick it was easy I didn't have to do it because I have nowhere to do it I live in an apartment building they would not like it if I change my own oil in the parking lot.

Customer service was excellent. Ras Eric. A little miss-communication BUT it would not be the fault of the employees but rather the information on the Web-Site, Phone and A little miss-communication BUT it would not be the fault of the employees but rather the information on the Web-Site, Phone and Coupons for this particular location. This created an HOUR delay for me. Long wait, Other customers abusive in parking lot over who got there 1st. Very unorganized. Steve p. Chris H. I still believe that your price for an oil change is excessive.

I frequent your establishment only because it is conveniently lo I frequent your establishment only because it is conveniently located. Jordan was extremely knowledgeable, friendly and provided great customer service. He helped explain in detail what was wrong wit He helped explain in detail what was wrong with our oil and helped us find the right product for us. Robert from S. I must pass 3 o 4 other oil change shops to get to the Valvoline store. They were quick and no pressure to buy more services. Good knowledge of other services that need future attention.

Buckeye Bob. The experience went smoothly. The staff was extremely knowledgeable and professional. The service was thorough and quick. Joe Jackson. The customer service rep was highly knowledgable about my vehicle. Marina L. I always come to the Brunswick location for my oil changes. Great staff at Brunswick, Ohio location. Nina V. From the time I pulled in I recommended a couple friends already. James C. I agreed to have my rear wiper replaced and installed. I got home only to realize the techs never installed it and left it on th I got home only to realize the techs never installed it and left it on the back window in the packaging.

So, I paid for blade I had to install myself. Gail s. Fast, efficient and friendly. Mariah DP. The man that helped me was very nice and professional. I will be back for my next oil change. Holly D. The staff was very courteous and knowledgable. Very nice! I have been to this vavoline before and I will be back! I just wish th I just wish they did tire rotations as well.

Rachel A. Aslan was helpful and kind. He did a great job of explaining what he was doing. His manager was also very helpful. He went above He went above and beyond. I will definitely recommend this location. Had questions and came back and not to be funny they recognized me. Steve L. Great service and great team. Everyone was extremely knowledgeable, the shop was clean, and I didn't feel like I was being raked over the coals when it came t Everyone was extremely knowledgeable, the shop was clean, and I didn't feel like I was being raked over the coals when it came to pricing.

It was quick and easy as expected. Joe S.

The usual, fast friendly guys and gurls. This is the first time at the Brunswick location, North Olmsted location never completed the thorough safety check that Brunswii This is the first time at the Brunswick location, North Olmsted location never completed the thorough safety check that Brunswiick did. Bruswick Center Road location awesome job! The Colonel. Wait time was long and the price of the oil change was higher than what I pay at my Kia dealership. Thats a lot of satisfied. Sheila H. This location was better than the one in Parma, Ohio where a day prior they told me it was going to be a 20 minute wait and afte This location was better than the one in Parma, Ohio where a day prior they told me it was going to be a 20 minute wait and after about 20 minutes the car in front of me wasn't even in the garage yet.

The Brunswick location gave a short wait time and I was in the garage within a couple minutes. CARL F. Jerry u. Clean,curtesy,an fast. Kathy V. They are always friendly and so helpful to me and my daughter who know little about cars. Very nice and efficient staff. D Dietz. Polite, quick, professional, and not pushy. The customer service and timeliness of the visit. Bob V. Could not be better:FriendlyKnowledgeableDid not try to up sell me last time so I came back and it was the same, he did not push Could not be better:FriendlyKnowledgeableDid not try to up sell me last time so I came back and it was the same, he did not push what I really did not need,but told we what to do and what I did need.

So, I will come back again. Emily P.

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I was satisfied. Workers were friendly and knowledgeable. It was quick and the staff was so nice and they were so efficient. Wendola D. Friendliness and knowledge of staff, how quickly they finished the job. Love the folks who work here; amazing young people. Ray Mac. Very friendly and professional. Pamela G.

The Guys that dealt with my car all very friendly, pleasant and professional, and knowledgeable … very nice an pleasant experien The Guys that dealt with my car all very friendly, pleasant and professional, and knowledgeable … very nice an pleasant experience Went in for an oil change, but was told they couldn't perform this service due to a problem with my drain plug. Took the car to Took the car to my regular mechanic and they had no issue. Because I seldom if ever give out top ratings to online surveys.

Mary Z. I could see the person under my car as they worked. Very professional. Very quick. Very Courteous.

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Janice T. They were courteous and efficient. Doc P. There were three bays open and plenty of staff who seemed to be working together from car to car getting folks out quickly. The area was very clean and uncluttered and the staff who spoke with me were friendly and engaging. Everyone is very pleasant and professional. I was very impressed with the high quality information that was given to me, as well as the quick pace service.

I love the customer service. My tech Michael was the cutest thing. So friendly and polite. George N. Professional service, nice folks. I checked the site online looking for the price to change the serpentine belt, could not find the price. I called the local I called the local phone number for the Brunswick Ohio store, spoke to Jen, she told me the price, and checked inventory, she said there was one on hand, later I was available to go, called to insure it was still there, this time spoke to John, store manager, asked for Jen, he said there was no Jen there, found out I had been speaking to customer service in Kentucky.

Quickness of the service and friendliness of the staff. Very surprised at the efficiency. I got good service and I was in and out quickly. The team of workers were a little confused on what needed to be done for an E-check. I understand because it is a new service. Robert V. Once I was in the bay, service went quickly. Staff was friendly, professional, and knowledgeable. All of the service reps were knowledgeable and polite. Arslan informed me right away of any outstanding issues such as burned out bulbs and recommended services for next time I come i Arslan informed me right away of any outstanding issues such as burned out bulbs and recommended services for next time I come in.

He was happy and pleasant even though it was a torrential rain storm and the door was open. My mechanic Arslan was very friendly and knowledgeable. He did a thorough check for me and found I needed a belt replaced that c He did a thorough check for me and found I needed a belt replaced that could have left me stranded if it broke. Him taking the extra step meant a lot to me! Staff was friendly and knowledgeable. The timeliness of the service and not being pressured to buy anything. Cheese Bum. Just kinda rushy right when get there.

Understand in time limit but when get somewhere want to understand what's happening. Alyssa A. Those who worked on my car were making genuine conversations. Super nice. I am accustomed to and prefer getting out of my vehicle upon arrival and waiting in the waiting room until completion. I was no I was not offered this option. Over priced cabin filter and air filter. They did not have the rear windshiled wiper I needed for my vehicle. Felt rushed. It was about and several cars there and I feel not enough staff. Never checked my lights until I asked them t Never checked my lights until I asked them to, had to ask them to top off my windshield fluid, never communicated price to me beforehand.

I have been having my car serviced at this Valvoline for at least the last 15 or so years and have always been very satisfied wi I have been having my car serviced at this Valvoline for at least the last 15 or so years and have always been very satisfied with the service and people that work there. Larry C. Very easy and fast experience. Had complimentary oil changes as part of my new car purchase for 4 years. Very bad experience a Very bad experience at the dealer. Tech was efficient and polite. Kim B. It was quick, they communicated well and were very efficient.

I bought the cabin filter in addition to the oil change. Afterwards I think it was overpriced. T Rock. Everything was like clockwork, they were very knowledgeable about everything they did and it was done in about 15 min. Knowledgeable and friendly staff. They told me of other services that were offered there. No pressure to get them, but now I No pressure to get them, but now I know. Will be getting the work done there next time. All in one place Wonderful group of young people and a female tech was good to see.

All friendly, kind and polite. The Lead Team member was not friendly At All! Very over price for the product recieved.

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Evelyn R. Had all my oil changes done st the ford dealership. Had to wait forever service was not great. My mom recommended this vavoline My mom recommended this vavoline oil Chang. Best thing i could have done.

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Everything was wonderful. A good value. Fast friendly and complete service,. I had some concerns and lack of knowledge about my car and cars in general and Arslan definitely explained things to me and what I had some concerns and lack of knowledge about my car and cars in general and Arslan definitely explained things to me and what extremely help, not to mention extremely friendly and with an upbeat personality which what I like to see in costumer service jobs. To be honest all the crew that I came in contact with we really nice and had good vibes and energy.

My visit was quick and easy! Staff mentioned they would put 35 PSI in my tires prior to the rotation. After checking my sensors when I left I noted I only ha After checking my sensors when I left I noted I only had 32 and 33 in the rear tires and 35 and 34 in the front tires so they were a bit uneven as far as PSI. Other than that, everything was as expected. Excellent service and employees. I have been there a few times and this time it took a while. The entire team worked great together! Ford owner.

Fast, efficient and friendly service. Mike c. Seems a bit more expensive than other shops I ha e used. The gentlemen were prompt, efficient, worked together to complete the oil change and check the other items on the list. After th After the oil change, they made sure everything was properly closed, reconnected, and any oil cleaned off the car. Staff is great, friendly, extremely near in appearance and facility extremely efficient. Luke H. My tech was great and the service was fast.

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Quick service very friendly staff. They are trained very well. They know what they are doing and explain things to you. They get you out in a timely fashion. The customer service rep and the mechanic were very courteous and professional. Big Greg. Mary Lou E. The gentleman who greeted me was very nice. I came to find out later that the Manager is the man who greeted me. He was very kn He was very knowledgeable with the pricing and other services that Valvoline offers.

As I sat in my car while they were performing the oil change, I could hear all the other workers interacting and calling out what they needed or when they were done with a service. They were all speaking out with booming Confident voices. It was great! I thought for sure that the manager must've been in the Service He said " Yes, Ma'am, I was". I could tell by the way his workers spoke and acted that he has trained them to be respectful and proud of the job they are doing. I can't say enough good things about this place! I don't think I will ever go anywhere else!

They noticed I had a transmission leak and advised I call the dealer to have warranty work done. Greatly appreciate their heads Greatly appreciate their heads up.

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The customer service was amazing the staff was professional and friendly. I liked I could stay in my car I had little ones. Everything was explained well. Ken h. Fast friendly and efficient. Very friendly people and they know what there doing!! Peggy S. They are very prompt when I come in for an oil change. The customer service there is very good and I am very pleased with the The customer service there is very good and I am very pleased with the work they do. Shannon A. Very friendly and very professional. When I go there its no monkey business in and out service reps are very polite 2 customers and 2 each other so i can get in and When I go there its no monkey business in and out service reps are very polite 2 customers and 2 each other so i can get in and out in a timely manner.

Friendly service. Camera on mechanic great idea. Followed through with all the check listed on the advertisement. Good couplon. Oil change was quick and efficient, not much else to say it is an oil change. Stephanie R. The customer service was great and the men I dealt with were helpful and knowledgeable. Staff was courteous and efficient at oil change service.

Quick and easy. Staff is friendly. Good value. Been getting all my vehicles oil changed here for years. Daniel P. Staff was great. Location great. Oil change was good! No high pressure. Rick H. The cost was more than expected. Your prices for full synthetic are way too high. Consider that the working class family man is pulling in with his Chevy Traver Consider that the working class family man is pulling in with his Chevy Traverse has a family to feed.

Jack C. Also, I can't stress this Also, I can't stress this enough, and there really should be a sign on the wall to remind the employees just like restaurants have for washing your hands in the bathroom. This particular visit the tech did not do this. He checked the oil twice and then added more oil.


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